Led Outfitters - Poor Business Practices - Poor quality Equipment

Port Clinton,Ohio
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

In October of 2015 we purchased a new light bar from this company under another name. (LED Outfitters).

In April, 2016 one of the lights failed and no one at LED or DaMeGa will honor their stated 2 year warranty. Also, screws used to assemble the light bar are rusting badly, each module has condensation forming inside, and rubber seals are cracking and allowing moisture into the light bar. This company refuses to answer emails, tells us that someone will call back but never does when called on the telephone. They do have several web sites that tout their EXCELLENT products and QUALITY workmanship which couldn't be further from the truth.

We are just trying to get replacement parts which they will not even provide and our warranty time is half gone now.

Totally scam business.

Product or Service Mentioned: Damega Engineering Light Bar.

Reason of review: Poor customer service, Bad QUality, warranty issue, defective products. .

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I liked: Price of product if it were of better quality, Website was well laid out.

I didn't like: Customer service, Poor quality product, No warranty response, Lies when inquiries made to obtain warranty, Attitude of person answering phone.

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